Privacy Policy

We at Sciensio, LLC and our affiliates (Sciensio) respect your privacy, whether you are a Sciensio client, one of our client’s customers, or simply an individual visiting one of our websites, and we are committed to protecting your privacy through our compliance with this policy. This policy describes our practices in connection with information that we collect through our websites, including  www.sciensio.comwww.sciens.io, www.eventbots.com, www.conciergeeventbot.com and related blogs (collectively, our “Websites”), through our web-based and mobile software and chatbot applications and services (collectively, our “Applications”), as well as through text and HTML-formatted email messages that we send to you (collectively, including the Websites and the Applications, our “Services”).
 
This policy also applies to information about you that we collect or receive:
  • In e-mail, text and other electronic messages between you and Sciensio.
  • When you interact with our advertising and applications on third-party websites and services.
 It does not apply to information collected by:
  • Any third party, including through any third-party application or content (including advertising) that may link to or be accessible from our Services.
Please read this policy carefully to understand our policies and practices regarding the collection of information about you, whether via our Websites, Applications, or from other sources, and how we will treat it. If you do not agree with our policies and practices, you may choose not to use our Services. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

Your Privacy Classification

 
This policy classifies those accessing and using our Services as one of the following:
  • VISITORS: Individuals and entities that access and interact with our Websites (for instance, to read about Sciensio products and services), as well as those whom we meet or learn about through referral, from third parties or other external sources, are referred to as “Website Visitors” or simply “Visitors.” Personally identifiable information pertaining to Visitors subject to this policy is maintained in one or more Sciensio databases and Website analytics and management systems. Sciensio may use the contact information you provide as a Visitor to send you promotional materials, as further described in this policy.
  • CLIENTS: Individuals and entities that are Sciensio’s direct customers (for example, event planners and corporate marketing and customer support departments) as well as client personnel that are assigned a login id and are authorized to access and use our Applications, pursuant to an active Sciensio services agreement, or under a temporary evaluation license if available, are referred to as “Clients.” Personally identifiable information of Client personnel associated with their Application accounts is treated as End-User information, and will not be used for any purpose other than providing and supporting our Applications (other than for limited exceptions described in the section below titled “How We Use Information” where applicable). Note that information relating to these same individuals who have visited and interacted with our marketing Websites is treated as Visitor information.
     
  • END-USERS: Clients’ business customers, which may include their own current and prospective customers, members, marketing partners, or other third party contacts that use our Applications to interact with our Clients (for example, individuals that register for an event organized by a Client or use a Sciensio or Client Chatbot) are referred to as “End-Users”. Sciensio does not use personally identifiable information of End-Users for any purpose other than providing and supporting the Applications (other than for limited exceptions described in the section below titled “How We Use Information” where applicable).
 

Information We Collect and How We Collect It

 
Sciensio, and our Customers that use our Applications may collect several types of information from and about End-Users, including:
  • Personal Information” that identifies an End-User as an individual or relates to an identifiable person. For example, this includes name, organization, title, postal address, e-mail address, telephone number, fax number, social media account ID or other identifiers by which End-Users may be contacted online or offline. This also may include information that permits End-Users to purchase products or services from Sciensio or from our Clients through the Applications, such as credit or debit card number, or otherpayment account number, as well as applicable expiration dates and billing/shipping addresses;
  • Other Information” that does not reveal a person’s identity or directly relate to an individual, on its own or in combination with other information we have collected, such as browser and device information, app usage data, information collected through cookies, pixel tags and other technologies, general geographic location, demographic information and other information provided by a person,
    such as dietary preferences, interests, activities, age, gender, education and occupation.
Sciensio may also collect Personal Information and Other Information from Clients and Website Visitors. In some instances, we may combine Other Information with Personal Information (such as combining a Website Visitor’s name with information we gather about this individual’s use of the Websites). If we combine any Other Information with Personal Information, the combined information will be treated by us as Personal Information as long as it is combined. We collect this information:
  • Directly from End-Users as they use the Applications, or from Website Visitors as they navigate through the Websites, using technologies described in the section below titled “Third Party Advertisers and Analytics.” Information collected automatically may include browser and device information, details regarding use of the Services, IP addresses and information collected through cookies, web beacons and other technologies.
  • From third party sources, such as public databases, joint marketing partners, and social media platforms. For example, if a Website Visitor elects to connect his social media account to his account  for our Websites, certain Personal Information from the social media account will be shared with us, which may include Personal Information that is part of the Visitor’s profile or his friends’ profiles

Information Provided to Us.

The information we collect through our Services may include:

  • Information that a person provides when utilizing one of our Services, for instance anytime an End-User texts a questions or interacts for support.
     
  • Information that Website Visitors provide by filling in forms on our Websites. This includes information provided to receive product information, attend demos, or access other special content on our Websites. We may also ask Customers or Visitors for information when they enter a contest or promotion sponsored by us.
     
  • Information that Clients and End-Users provide when receiving technical or client account support. This includes records and copies of Client and End-User correspondence (including e-mail addresses).
     
  • Responses to surveys that we might ask Clients, End-Users or Website Visitors to complete for research purposes.
     
  • Transactions Clients or End-Users carry out through our Applications and of the fulfillment of Client orders.
     
  • Records of search queries on our Services.
Some of our Services allow Clients and End-Users to create or post content on message boards, chat, profile pages and blogs and other services. Any information posted or disclosed through these sections of our Websites will become public information, and may be available to other End-Users and Website Visitors and to the general public. We urge caution to anyone deciding to disclose their Personal Information, or any other information, on our Websites or public areas of our Applications. 
 
Anyone submitting Personal Information relating to other people to Sciensio in connection with the Services represents that they have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
 

How We Use Information

We may use information that we collect or that is provided to us, including Personal Information, for any of the following purposes:

  • To present our Services and their contents.
  • To provide End-Users with information, products, or services they request from Sciensio or our Clients using our Applications.
  • To manage Application accounts, provide customer service, and process payments for purchases by Clients or End-Users.
  • To provide Clients with notices about their Sciensio accounts, including expiration and renewal notices.
  • To notify Clients and End-Users about changes to our Services, any products or services we offer or provide through our Services, our terms and conditions applicable to the Services, or this Privacy Policy.
     
  • To communicate with Clients and Visitors by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest and that are offered by us, our affiliated companies or other third parties.
     
  • To allow Clients and Visitors to participate in online product demos, surveys, and online sweepstakes or contests (including to verify participant eligibility and deliver prizes), access and download materials, and use other interactive features on our Services.
     
  • To better tailor Website experience to Visitors interests, Application experience to End-User or Customer interests, and display content according to user preferences.
     
  • To facilitate social sharing functionality.
     
  • To perform research and analyze use of, or interest in, our products, services or content (or products, services or content offered by others on our Website).
     
  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
     
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to carry out our obligations and enforce our terms and conditions applicable to the Services and other agreements, including for billing and collection purposes; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain; and (h) to protect against or identify fraudulent transactions. This includes exchanging information with other companies and organizations where reasonably necessary for the purposes of fraud protection and credit risk reduction.
     
  • In any other way we may describe when you provide the information.
     
  • To fulfill any other purpose for which you provide it or with your consent.
We may also use contact information of Clients and Visitors to contact them via email, text, telephone or direct mail about products and services that may be of interest to them. Where required, we will seek and obtain recipients’ express authorization before we send marketing emails.
If you do not want us to use your information in this way, please adjust your email preferences on the profile page that is accessible by
clicking the unsubscribe link provided at the bottom of emails you receive from us. For more information, see Choices About How We Use and Disclose Your Information.

 

Disclosure of Your Information

 
We may disclose aggregated information about users of our Services, and information that does not identify any individual, without restriction.
 
If you choose to use our Services to transact business with Clients (for example, to respond to a survey, or download a presentation), any information you provide in connection with that transaction will be transferred to, and under the control of, the Client. Clients will also have access to information (including Personal Information and Application usage data) related to how End-Users interact with the Applications that they use. Although our own use and disclosure of your information will be in compliance with this Privacy Policy, Sciensio cannot and does not take responsibility for the privacy practices of Clients. We may disclose Personal Information that we collect or you provide as described in this Privacy Policy:
  • To our affiliates for the purposes described in this Privacy Policy. Sciensio, LLC, is the party responsible for the management of the jointly-used Personal Information.
  • To contractors, service providers and other third parties as reasonably necessary or prudent to provide, maintain and support our Services.
  • To a third party in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Sciensio’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by Sciensio about our Website Visitors, Clients and End-Users is among the assets transferred.
  • To fulfill the purpose for which information is provided. Here are some examples:
    • If End-Users provide a mobile number or email address at registration for an event, we will use the mobile number and/or e-mail address to send the End-User information and announcements relating to that event or concert.If
    • End-Users utilize one of our Applications to pay products or other services using their credit cards, we will pass the credit card information to payment card processors to validate the payment information and complete the transactions.
  • To your friends associated with Visitors’ social media accounts and to Visitors’ social media account providers, in connection with social sharing activity, such as if a Visitor connects her social media account to her Website profile. Sciensio will also share End-User information with social media account providers where an End-User logs into one of our Applications using a social media account (where such an option is available for establishing access to Sciensio Services). Sciensio will not post responses or other content on your behalf under your social media account, nor will we transfer your Personal Information in our possession to your social media account except as reasonably necessary for social sharing. However, you agree that by connecting your social media account to your Website profile (in the case of Visitors), or to your Application account (in the case of End-Users), you authorize us to share information with your social media account provider, and you understand that the use of the information we share will be governed by the social media site’s privacy policy. If you do not want your Personal Information shared with your social media account provider, please do not connect your social media account with your Services account and do not participate in social sharing on the Services.
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to carry out our obligations and enforce our terms and conditions applicable to the Services and other agreements, including for billing and collection purposes; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, our customers, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. This includes exchanging information with other companies and organizations where reasonably necessary for the purposes of fraud protection and credit risk reduction.
  • For any other purpose disclosed by us when you provide the information or with your consent.
 
Third Party Services
 
This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any non-customer third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other non-client organizations, such as Facebook, Apple, Google, Microsoft, BlackBerry, or any other company, including app developers, app providers, social media platform providers, operating system providers, wireless service providers or device manufacturers, including any Personal Information you disclose to other organizations through or in connection with the Applications.
 
Cookies and Similar Technologies
 
We and our service providers may collect information about Website Visitors online activities over time and across our Websites, third-party websites or other online services, and we may collect similar information about the online activities of Customers and End-Users within our Applications. As you navigate through and interact with our Websites and Applications, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
  • Details of your visits to our Services, such as the date and time you access our Services, length of time you spend on our Services, websites you visited before or after our Services, the resources and content that you access and use on the Services, and whether your interaction with our Services results in your requesting information about Sciensio or making a purchase.
  • Information about your computer and internet connection, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, language, Internet browser type and version and the name and version of the Services (such as the Application) you are using. The technologies we use for this automatic data collection may include:
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access or receive certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Websites or receive our Services.
  • Session Cookies and Persistent Cookies. A “session” cookie lasts for a single browser session only and is deleted when the user closes the web browser. A “persistent” cookie remains on the user’s device (even while powered off) until it expires or is deleted. A persistent cookie will be reactivated when a user returns to the website which posted the cookie. Cookies cannot read or access other cookies or any data from a user’s hard drive. Cookies alone will not personally identify a user, however a cookie may recognize a user’s individual web browser or device through an IP Address, browser version, operating system and other information, and End-Users of our Services may be individually identifiable to particular Services using session cookies.
  • Flash Cookies. Certain features of our Services may use local storage, such as “Flash cookies” to collect and store information about your preferences and navigation to, from and on our Websites. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices about How We Use and Disclose Your Information.
  • Web Beacons. Pages on our Services and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs). Web beacons differ from cookies in that the information is not stored on your hard drive, but invisibly embedded on web pages or in email. Web beacons permit us to track online movements of web users -- for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). This enables Sciensio to provide a website experience more tailored to your preferences and interests.
At this time we do not respond to browser ‘do not track’ signals, as we await the work of interested stakeholders and others to develop standards for how such signals should be interpreted. You can learn about how you can adjust your browser’s settings to limit or disable cookies and other tracking technologies by visiting the section below titled “Choices about How We Use and Disclose Your Information.”
 
Advertising and Analytics
 
When you access and use the Services and other websites, we may serve you advertisements regarding goods and services that may be of interest to you (or in some cases, to users who our service providers deem to have characteristics similar to our customers) based on information relating to your access to and use of the Services and other websites. To do so, we or our service providers may place or recognize a unique cookie on your browser (alone or in conjunction with web beacons, pixel tags or other tracking technologies). If you would like more information about this practice and to learn about your choices in connection with these practices, please visit //www.networkadvertising.org/managing/opt_out.asp and //www.aboutads.info/.
 
We may use the information we have collected from you to enable us to display advertisements from our Clients to their target audience of users. Even though we do not disclose Personal Information for these purposes, if an End-User clicks on or otherwise interacts with an advertisement, the advertising Client may assume that the End-User meets its target criteria.
 
We use third party analytics providers to collect information about your use of the Services and enable us to improve how the Services work. The information allows us to see the overall patterns of usage on the Services, helps us record any difficulties you have with the Services, and allows us to use responses to optimize Services performance. Google Analytics use cookies and other, similar technologies to collect information about the Services use and to report website trends to us, without identifying individual End-Users or Visitors to us. See below for more information, or to opt out of these practices:
 
You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at //tools.google.com/dlpage/gaoptout
 
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
 
  • Tracking Technologies and Advertising - You may set your web browser to restrict or to entirely block cookies, to configure cookie notification settings and/or to delete cookies already present on the browser or device. Information on how to do this should be provided in the web browser’s help/reference section. Visitors who block cookies may be able to access a Website but will not be able to use most of the content, applications and services available on that site. Limiting or restricting certain types of cookies may also prevent a Client or End-User from using certain portions of the Applications, depending on how the browser settings are configured.
 
  • Promotional Offers and Notifications from Sciensio - If you do not wish for Sciensio to send you promotional messages and notifications, or would like us to prevent a Client from using the Applications to promote its own or third parties’ products or services for:
    •  Email - You can (i) opt-out by checking the relevant box located on the form on which your data is collected (or, in some jurisdictions, by failing to opt-in), (ii) adjust your email preferences on the profile page which is accessible by clicking the unsubscribe link provided at the bottom of emails you receive from us (or from our Customer), or (iii) at any other time by sending an email stating your request to privacy@scisnsio.com.
    • Via Text - You can (i) opt-out in a messaging app by modifying the notification setting, (ii) opt-out through SMS by texting ‘Stop’ (or other keyword used by your SMS message carrier), or (iii) at any other time by sending an email stating your request to privacy@scisnsio.com.
We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you, as a Website Visitor or Client, opt-out of receiving marketing-related emails or messages from us (or as an End-User opt-out of receiving marketing-related emails or messages from one of our Clients), we may still send you important administrative messages.

 
Accessing and Correcting Your Information
 
You may send us an e-mail at privacy@sciensio.com to request access to, correct or delete any Personal Information that you have provided to us. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address, mobile number or messaging app ID that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. 
 
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.
 
Children Under the Age of 13
 
Our Services are not intended for children under 13 years of age. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not (i) use or provide any information on these Services or on or through any of its features, (ii) register to use any of our Services, (iii) make any purchases through our Services, (iv) use any of the interactive or public comment features of our Services or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If you believe we might have any information from or about a child under 13, please contact us using one of the means provided below (see Contact Information).
 
NOTICE TO CALIFORNIA RESIDENTS - YOUR CALIFORNIA PRIVACY RIGHTS (AS PROVIDED BY CALIFORNIA CIVIL CODE SECTION 1798.83):
If we share Personal Information to third parties for their own direct marketing purposes, then you have the right to receive information about the categories of entities to which we have disclosed such information and the names and addresses of those entities. To submit your written request, please send it to us at privacy@sciensio.com and put the following words in the subject line of the email: “California Privacy Request.” Within 30 days after receipt of your request, we will send you a list of the categories of Personal Information that we disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of such third parties, if any. Please note that the California “Shine the Light” law does not cover all categories of information that may be collected and disclosed or shared, and our policy relates only to information covered by the law. Please note that we are required to respond to one request per California user each year and we are not required to respond to requests made by means other than through this e-mail address.
 
FOR USERS RESIDING IN THE EU: YOUR RIGHT TO SEE AND CHALLENGE INFORMATION PROVIDED TO US BY THIRD PARTIES
You are entitled to see and challenge any information that Third Parties may provide to us as part of our fraud detection, prevention and risk assessment efforts in circumstances where all of the following factors apply: (i) if we use Third Parties to carry out automated checks or risk assessments, and (ii) if we make a decision which has legal consequences for you or which significantly affects you, and (iii) if such decision is based solely on such automated checks or risk assessments. In order to request this, please address your request directly to Sciensio, LLC, 1192 Draper Parkway, #418, Draper UT 84020-9095. Please state clearly in your request that you wish to see and/or challenge the information that Third Parties may have provided to Sciensio as part of our fraud detection, prevention and risk assessment efforts. We may request proof of identification to verify your request.
 
Sciensio is subject to the authority of the Federal Trade Commission and has certified with the Privacy Shield as required by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from the European Union member countries. Sciensio certifies that it adheres to the Privacy Shield principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. Consistent with these principles, where Sciensio uses service providers to process personal data of European Union residents, Sciensio shall remain liable where the agent processes such personal data of European Union residents in a manner inconsistent with the Privacy Shield principles, except where Sciensio establishes that Sciensio is not responsible for the damages caused by the agent. To learn more about the Privacy Shield program, and to 
view the list of entities who have current certifications under the Privacy Shield, please visit the U.S.
Department of Commerce’s Privacy Shield List at
https://www.privacyshield.gov/list
 
If you have any questions or complaints about Sciensio’s privacy practices, you may contact Sciensio at Sciensio, LLC, Attn: Privacy, 1192 Draper Parkway, #418, Draper UT 84020-9095, and we will work with you to resolve your issue. As a resident of the European Union, you may also contact your appropriate European Data Protection Authority with questions or complaints about our privacy practices.
 
Residents of the European Union who are dissatisfied with the way in which we have addressed your concerns about our privacy practices may seek further assistance from our designated Privacy Shield independent recourse mechanism, JAMS.
 
Residents of the European Union who have unresolved complaints after: (1) contacting Sciensio to resolve the issue; (2) seeking assistance from our independent recourse mechanism; and (3) contacting the U.S. Department of Commerce (either directly or through a European Data Protection Authority) and giving the Department of Commerce time to attempt to resolve the issue, may elect to arbitrate certain claims. See here
for more details. Claims shall be arbitrated free of charge by our arbitration provider, JAMS, though each party will be responsible for its own attorney’s fees. Please be advised that, pursuant to the Privacy Shield, the arbitrator(s) may only impose individual-specific, non-monetary, equitable relief necessary to remedy any violation of the Privacy Shield Principles only with respect to the individual. You may file a claim with JAMS by going to https://www.jamsadr.com/file-an-eu-us-privacy-shield-or-safe-harbor-claim
 
Cross-Border Transfer
 
The Services are controlled and operated by us from the United States, and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be accessed by Sciensio personnel providing Services in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information
to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.
 
Data Security
 
We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Information” section below.
 
Retention Period
 
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
 
Changes to Our Privacy Policy
 
We may change this Privacy Policy. Please take a look at the “Last Modified” section at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when  we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:
 
Sciensio, LLC
Attn: Privacy
1192 Draper Parkway, #418
Draper, UT 84020-9095
privacy@sciensio.com
 
Please note that email communications are not always secure; so please do not include credit card information
or sensitive information in your emails to us.